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Updated: February 8, 2026
These Terms of Use (the “Terms”) are a legal contract between you and TransitFare & Systems Ltd (“TransitFare”, “Company”, “We” or “Us”) governing your access to and use of TransitFare’s websites, cloud platforms, mobile applications, and data services (collectively, the “Products”).
Incorporated Policies
By using the Products, you also agree to our Privacy Policy [https://transitfare.com/privacy-policy], which is incorporated herein by reference and governs our collection and use of your data.
Commercial Customer Override
If you are accessing the Products acting on behalf of a municipality, transit agency, or other entity that has a separate written Master Services Agreement (MSA) with TransitFare, that written MSA governs your use. In the event of any conflict between these Terms and your MSA, the MSA shall control.
Scope of Agreement
These Terms apply to all websites, cloud platforms, mobile applications, APIs, data feeds, and messaging services provided by TransitFare (collectively, the “Products”). The Products include, without limitation:
Content & Acceptance
These Terms also apply to all materials, data, and other information available on the Products (the “Content”). By accessing and using any of the Products, Data Feeds, and/or the Content, you agree to be bound by these Terms.
PLEASE READ THIS DOCUMENT CAREFULLY, SINCE IT INCLUDES LIMITATIONS OF LIABILITY AS WELL AS DISCLAIMERS OF WARRANTIES, AND OTHER TERMS WHICH AFFECT YOUR LEGAL RIGHTS. IF YOU DO NOT AGREE WITH THESE TERMS, OR IF YOU LACK CAPACITY OR AUTHORITY TO AGREE TO THESE TERMS, DO NOT USE THE PRODUCTS AND/OR ACCESS THE CONTENT.
Some Products may allow you to receive SMS/text notifications (e.g., service alerts, arrival times, or verification codes). By opting in to these services:
Consent: You agree to receive automated text messages at the phone number you provide. Consent is not a condition of purchase.
Fees: Message and data rates may apply. Check with your mobile provider for details on your specific plan.
Frequency: Message frequency varies based on your settings and transit activity.
Cancellation (STOP): You can cancel SMS notifications at any time by texting “STOP” to the short code or number from which you received the message. After you send “STOP,” we may send you one additional message confirming that you have been unsubscribed.
Help: For assistance, text “HELP” to the number from which you received the message or contact info@transitfare.com.
Carrier Liability: Mobile carriers (including T-Mobile, AT&T, Verizon, Rogers, Bell, and Telus) are not liable for delayed or undelivered messages.
We may modify these Terms from time to time.
Non-Material Changes: For minor changes (e.g., typos, formatting), we will post the revised Terms to our website and update the “Last Updated” date. Your continued use constitutes acceptance.
For Material Changes: If we make changes that materially reduce your rights or increase your obligations, we will provide at least 30 days’ notice prior to the change taking effect. We may provide this notice by email, via an in-app notification, OR by posting a prominent notice on our website (e.g., a banner or pop-up).
Affirmative Consent: For significant material changes, we may require you to explicitly accept the new Terms (e.g., by clicking “I Accept”) before continuing to use the Products. If you do not agree to the revised Terms, you must stop using the Products.
TransitFare IP: All intellectual property rights in the Products and the underlying software (excluding Third-Party Data, as defined below) are owned by TransitFare. TransitFare, the TransitFare logo, UseTransit, and the UseTransit logo are trademarks of the Company.
Third-Party Data: You acknowledge that the Products incorporate data and services from third parties, including
(a) Agency Data: Transit schedules, routes, fares, and real-time information provided by Transit Agencies. TransitFare does not claim ownership of Agency Data, which is subject to the license terms of the respective Transit Agency.
(b) Mapping Data: Map tiles, geocoding, directions, and related services provided by Google Maps Platform or other mapping providers. Your use of mapping services is subject to the applicable provider’s terms of service (e.g., Google Maps Platform Terms of Service).
(c) Other Third-Party Content: Additional data, content, or services provided by third parties, which remain the property of their respective owners.
API License: Subject to your compliance with these Terms, our API documentation, and any applicable third-party terms:
(a) TransitFare grants you a limited, non-exclusive, non-transferable, revocable license to access TransitFare’s APIs and Data Feeds solely for developing and supporting applications that utilize public transit data.
(b) Access to Agency Data via our APIs is subject to the license terms of the respective Transit Agency. You are responsible for complying with those terms.
(c) Access to mapping services is subject to the terms of the mapping provider.
User License: You may use the Products for personal, non-commercial use (or authorized commercial use if you are a Commercial Customer as defined in your MSA).
Restrictions: You shall not modify the Products or remove any proprietary notices, including third-party notices, copyright statements, or links to third-party terms of service.
Reservation of Rights: Except for the limited rights granted above, all other rights are reserved by TransitFare and its licensors.
You agree not to:
(i) decompile, disassemble, or reverse engineer the Products;
(ii) use the Products for any illegal purpose;
(iii) circumvent any security features;
(iv) use bots, scrapers, or spiders to access the Products, except that you may access the Data Feeds via our API using a valid API token in accordance with our API documentation;
(v) use the Products or Data Feeds in any manner that could damage, disable, overburden, or impair our servers or networks;
(vi) attempt to gain unauthorized access to any accounts, computer systems, or networks connected to the Products; or
(vii) sell, lease, sublicense, redistribute, or syndicate the Products or Data Feeds. Redistribution of third-party data (including Agency Data and mapping data) is subject to the license terms of the respective third party.
1. “As Is” Service: THE PRODUCTS AND DATA FEEDS ARE PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND. WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
2. Real-Time Data & Safety: The Products utilize real-time data (including GPS and traffic information), which may be inaccurate, incomplete, or delayed. You should not rely on the Products for critical safety or medical decisions. TransitFare does not guarantee the accuracy, completeness, or timeliness of timing, location, or route data, and disclaims responsibility for decisions made in reliance on such data, subject to applicable law and the mandatory consumer protections described below.
1. The Cap: TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, TRANSITFARE’S TOTAL CUMULATIVE LIABILITY TO YOU FOR CLAIMS ARISING FROM ORDINARY USE OF THE PRODUCTS (INCLUDING DATA ERRORS, SERVICE INTERRUPTIONS, OR TECHNICAL FAILURES THAT DO NOT RESULT IN BODILY INJURY) SHALL NOT EXCEED ONE HUNDRED CANADIAN DOLLARS (CAD $100.00).
2. Exclusion of Damages: SUBJECT TO THE CAP ABOVE AND THE MANDATORY EXCEPTIONS BELOW, WE DISCLAIM LIABILITY FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES.
3. MANDATORY EXCEPTIONS: NOTWITHSTANDING SECTIONS 1 AND 2 ABOVE, NOTHING IN THESE TERMS SHALL LIMIT OR EXCLUDE OUR LIABILITY FOR:
(a) death or bodily injury caused by our negligence;
(b) fraud or fraudulent misrepresentation; or
(c) any other liability that cannot be excluded or limited under applicable law, including mandatory consumer protection laws in Canada and the United States.
You agree to defend and indemnify TransitFare from any claims, damages, or expenses (including legal fees) arising from your violation of these Terms or your misuse of the Products. This indemnification obligation does not apply to any claims, damages, or expenses to the extent caused by TransitFare’s own negligence or willful misconduct.
Dispute Resolution (Courts)
Informal Resolution: Before filing a claim, you agree to contact legal@transitfare.com to attempt to resolve the dispute informally for at least 30 days.
Venue (General): Any judicial proceeding will be brought in the courts of Toronto, Ontario (for Canadian users) or Delaware (for US users).
Consumer Exception: If you are a consumer and mandatory local law prohibits these venue requirements, proceedings may be brought in the competent courts of your province or state of residence.
Class Action Waiver: TO THE FULLEST EXTENT PERMITTED BY LAW, YOU AND TRANSITFARE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.
Protections for Enforceability:
Individual Remedies: This waiver prevents you from joining a class action, but it does not reduce the legal remedies (such as damages or injunctive relief) available to you in an individual lawsuit.
Small Claims: Either party may bring an individual action in small claims court.
Fee Shifting: If you commence an individual action against TransitFare in court and prevail on the merits of your claim, or if we settle your claim in your favor, TransitFare will reimburse your reasonable attorneys’ fees and costs, as determined by the court or agreed to in the settlement.
30-Day Opt-Out: You have the right to opt out of this Class Action Waiver within 30 days of accepting these Terms by sending written notice to legal@transitfare.com. If you opt out, the Class Action Waiver will not apply to you, but all other provisions of these Terms will continue to apply.
California Carve-Out: If a court determines this Waiver is unenforceable for a specific claim under California law, that claim (and only that claim) may proceed as a class action.
These Terms are governed by the laws of Ontario and the federal laws of Canada applicable therein (for Canadian and international users), and by the laws of the State of Delaware (for United States users), subject to the application of mandatory consumer protection laws of the user’s province, state, or country of residence where applicable.
If any provision of these Terms is found to be unlawful, void, or unenforceable, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions.
The parties acknowledge that they have required that these Terms and all related documents be drawn up in English. Les parties reconnaissent avoir exigé que les présentes conditions et tous les documents connexes soient rédigés en anglais.
Note to Quebec Users: By accepting these Terms, you expressly waive your right to have these Terms drawn up in French.
General inquiries to us may be sent to the following address:
TransitFare & Systems Ltd
Unit 42, 760 Birchmount Road
Toronto, ON M1K 5H8
Canada
info@transitfare.com
1 (877) 993-0001